Privacy Policy

Information you give us

When you request a quote or contact us, we collect the information you enter: your name, phone number, email address, ZIP code, the service you are interested in, and any notes you add. We use this to respond to your request, prepare a quote, schedule and perform service, and follow up about your job.

Information collected automatically

Like most websites, we and our service providers use cookies and similar technologies to understand how visitors use the site and to measure the performance of our advertising. This may include your IP address, device and browser type, the pages you view, the page you arrived from, and identifiers from advertising platforms (for example Google click IDs and Meta click IDs) when you arrive from an ad. We use Google Analytics, Google Ads, Google Tag Manager, and Meta (Facebook) advertising tools for this purpose. These providers may set their own cookies and process data under their own privacy policies.

How we use your information

We use the information we collect to:

• respond to your quote request by phone, text message, or email;
• schedule, perform, and follow up on cleaning services;
• send appointment reminders, service updates, and occasional offers (you can opt out at any time);
• measure which ads and pages lead to quote requests so we can improve them; and
• maintain our records and comply with legal obligations.

Text messages

By submitting a quote request with your phone number, you agree that we may contact you by call or text message about your quote and service, including by automated means. Message and data rates may apply. Message frequency varies. Reply STOP to any text to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase.

How we share information

We do not sell your personal information. We share it only with service providers that help us run the business, such as our customer relationship management system (HubSpot), our messaging platform, scheduling and payment tools, and advertising and analytics providers, each of which may only use it to provide services to us. We may also share information when required by law or to protect our rights. Mobile phone numbers and text-message opt-in information are never shared with third parties or affiliates for their own marketing purposes.

Your choices

You can opt out of marketing texts by replying STOP, and out of marketing emails using the unsubscribe link in any message. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on and manage ad personalization through your Google and Meta account settings. To ask what information we hold about you, or to request that we correct or delete it, contact us using the details below.

Data retention and security

We keep quote and customer records for as long as needed to serve you and meet our legal and accounting obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is completely secure.

Children

This site is intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we make material changes, we will update the date at the top of this page.

Contact us

Coconut Cleaning Austin
11110 Bluff Bend Dr, Ste C110, Austin, TX 78753
(512) 400-0663 · atx@coconutcleaningco.com